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| Top web sites in News and Media |
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| www.destinationcrm.com |
| Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
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| www.crm2day.com |
| Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. |
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| www.crm-daily.com |
| Customer relationship management news and analysis for the e-commerce industry. |
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| www.customerservicemanager.com |
| Offers journal, advice, and information for customer service professionals. |
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| www.customerservicegroup.com |
| Resource for customer service, call center and helpdesk professionals. |
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| www.crmdirectory.com |
| News, products, and tutorials for those interested in customer relationship management. |
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| www.serviceuntitled.com |
| A blog focused on customer service and the customer service experience. Interviews, tips, and downloads. |
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| www.ecustomerserviceworld.com |
| Articles, case studies and white papers as well as news, information, advice and jobs. |
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| www.ecrmguide.com |
| Customer relationship management and e-business news. |
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| www.outsourcing-crm.com |
| Case studies and best practices focused on customer relationship management. |
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Articles in News and Media |
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